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Terms & conditions

Fjord Travel Norway’s general terms & conditions: Read about booking, changing of a booking, cancellation policy and more

The Unesco Naeroyfjord. Photo creidt Fjord Norway

The Unesco Naeroyfjord

Booking and payment procedures:
Read all of the details here

Booking conditions
All bookings, changes, alternations and cancellations must be made in writing. All rates are quoted in Norwegian Kroner (NOK) per person and include taxes and VAT. Fjord Travel Norway reserves the right to alter itineraries and accommodation in the event of circumstances beyond our control.
In case of changes of official taxation or VAT, prices will be changed accordingly.

Changes/alterations of the existing itinerary
The customer may change the itinerary after the deposit/final payments have been made, up to 14 days before tour start (certain tours/products may have other limits/terms). There will be a fee of NOK 1250 for changes to a new tour/product or major changes to the reserved itinerary.

Travel documents
Fjord Travel Norway will do all reservations and confirmations needed. Depending on the chosen tour/product, the final itinerary and tickets / vouchers will
A. Be available at your starting point/hotel in Norway before your arrival
B. Be sent to you by e-mail a few days after the final payments have been made

Payment conditions
Prepayment: Deposit payment is required to secure your reservation. The deposit amount of the chosen tour will appear during the booking process. You will be directed to a third-party, secure on-line payment site. Please note that the deposit amount will only be reserved, and not processed, until we have sent our booking confirmation e-mail to you. If we are not able to confirm the chosen tour/start date, the deposit amount will be released accordingly. In this case we will suggest an alternative start date or an alternative trip (depending on the selected tour).

Deposits are non-refundable once we have confirmed the booking.

Full payments of all services are generally due to Fjord Travel Norway not later than 45 days prior to service start. Services booked within 45 days (tours including Hurtigruten/Norwegian Coastal Voyage cruises, 65 days) of service start are due upon booking, according to the due date of our invoice (the total amount).

If we have not received your payments within the due dates all reservations made will be cancelled without further notice.

Final payments should be done as follows:
1. Secure online payment by credit card
(VISA; AMEX, MasterCard, Diners Club, JCB).
2. By bank transfer (SWIFT).
Upon booking the services we send you the invoice/booking agreement by e-mail. You can either pay on-line, as our e-mail invoice includes a link to a secure on-line payment site, alternatively you can fax or e-mail the invoice form back to us with your credit card details. Please note that you need our invoice to proceed with the payments.

Cancellations:
All cancellations must be received in writing. The date of cancellation shall be the date when written notice is received by Fjord Travel Norway.

1) Tours as described on the web site; individual tours, customized tours (apart from tours including cruises on the Hurtigruten):
General cancellation charges: Equals the deposit paid.
Cancellations received after the final payments are due, i.e. less than 45 days prior to service start:
(All refunds are calculated less the deposit paid)
From 45-15 days prior to service start: 50% refund
From 14-0 days prior to service start: no refund.

2) Tours including cruises on the Hurtigruten ships
General cancellation charges: Equals the deposit paid
Cancellations received after the final payments are due, i.e. less than 65 days prior to service start:
(All refunds are calculated less the deposit paid)
From 64-46 days prior to service start: 70% refund
From 45-32 days prior to service start: 40% refund
From 31-18 days prior to service start: 10% refund
From 17-0 days prior to service start: no refunds

Force Majeure
In case of force majeure, such as riots, floods, earthquakes, strikes etc. the contract ceases to be binding for both parties.

Travel & Cancellation Insurance
Travel insurance and trip cancellation insurance is recommended (can not be issued by Fjord Travel Norway), and we advise you to arrange for the insurance in your home country.

Governing Law
The agreement between Fjord Travel Norway and the customer and all related questions, hereunder any dispute concerning the general terms- and conditions listed here, shall be governed for all purposes by Norwegian Law, and possible disputes shall be settled by Bergen City Court, Norway.

Liability
In general Fjord Travel Norway shall not be liable for any injury, damage, loss or accident of whatever nature on any person or goods (including financial loss and consequential damages) incurring during, after, in connection with or as a consequence of customer’s booking, travel or stay organized through Fjord Travel Norway, unless such is caused by intent or gross negligence on the part of Fjord Travel Norway.
Fjord Travel Norway acts as agent only for the operators included in the tours, hereunder transport operators, hotels, activities etc. Thus Fjord Travel Norway is not responsible for any injury, damage, loss or accident inflicted on any person or thing (including financial damage) caused by negligence or with intent from any such operator.
The agreement between Fjord Travel Norway and the customer is not a promise of transport according to the Norwegian act of 24 June 1994 nr. 39 (sjøloven), thus Fjord Travel Norway is not to be regarded as “bortfrakter” according to the provisions in this act.

Activities
Some of our tour packages include activities such as dog sledding or snowmobile safaris, and optional activities such as reindeer driving, RIB-safari, ice fishing and similar activities. In this relation Fjord Travel Norway acts as an agent only for the activity providers, thus Fjord Travel Norway shall not under any circumstances be held liable for injury, damage, loss or accident caused by participation in or in connection with such activities.

Acceptance
By paying the deposit/final amount the customer has accepted the general terms and conditions listed in this document, as a part of the agreement between Fjord Travel Norway and the customer.

Privacy policy
We ask for personal information in the booking request section. This information is necessary to ensure that we are able to make and confirm your booking. This information will not be used for any other purposes, and will not be shared with any other outside parties except for necessary information given to the parties involved in your booking (hotels etc.).
The personal information will not be sold or shared, and your e-mail address will not be forwarded to outside parties.