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Booking and payment procedures

Hjorundfjord. Photo by Sverre Hjornevik, Dest Alesund & Sunnmore


Fjord Travel Norway’s Booking and payment procedures: 

Online booking & payments
When you have decided to book one of our tours you will be directed to our secure booking site

When you reach the payment step you will be directed to our secure online payment provider; Nets
(Nets’web site). All your payment details will be encrypted
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Read about customer protection

Booking confirmation
As some of the travel items are on request, you will normally receive a booking confirmation by e-mail within 24 hours (Monday to Friday)

Deposit & final payments

Deposit payments are required upon booking to secure your reservation. The deposit amount will only be reserved until you have received the final confirmation from us. If we are not able to confirm the chosen tour/start date, the deposit amount will be released accordingly. In this case we will suggest an alternative start date or an alternative trip (depending on the selected tour).

The deposit is non-refundable once we have made the reservations.

Along with our booking confirmation you will receive an invoice with payment instructions for the final payments. Final payments can be made by credit card or by bank transfer.

On-line payment problems
If you can’t get your payments through on the secure payment site (Nets), please contact your card issuer, as they might have to open up for the payments (they might have blocked your card for payments on foreign web sites to avoid fraud, or there might be an amount limit).
You might get your deposit payments through, but still not succeed with the final payments.

Travel documents

After the final payments have been made you will receive further directions and information regarding your travel documents. If your trip includes train combination tickets we will deliver the travel documents to your first hotel in Norway before your arrival. For other trips you will receive the travel documents as E-tickets by e-mail

Travel & cancellation insurance

We strongly advise you to arrange for a travel & cancellation insurance in your home country.


As our office is located in Bergen/Norway, we are always here to assist you during your Norway trip!

Check our general terms & conditions for further details & cancellation policy