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Booking and payment procedures

Hjorundfjord. Photo by Sverre Hjornevik, Dest Alesund & Sunnmore

Hjorundfjord

Fjord Travel Norway’s Booking and payment procedures: 

Online booking & payments
When you have decided to book one of our tours you will be directed to our secure booking site
Excample: https://www.norway-travel.com/Booking.aspx?TripID=44

When you reach the payment step you will be directed to our secure online payment provider; Nets
(Nets’web site). All your payment details will be encrypted
visa mastercard amex card

 

Read about customer protection


Booking confirmation
As some of the travel items are on request, you will receive a booking confirmation by e-mail within 24 hours (Monday to Friday)


Deposit & final payments

Deposit payments are required upon booking to secure your reservation. The deposit amount will only be reserved until you have received the final confirmation from us. If we are not able to confirm the chosen tour/start date, the deposit amount will be released accordingly. In this case we will suggest an alternative start date or an alternative trip (depending on the selected tour).

The deposit is non-refundable once we have made the reservations.

Along with our booking confirmation you will receive an invoice with payment instructions for the final payments. Final payments can be made by credit card or by bank transfer.


Travel documents

After the final payments have been made you will receive further directions and information regarding your travel documents. If your trip includes train combination tickets we will deliver the travel documents to your first hotel in Norway before your arrival. For other trips you will receive the travel documents as E-tickets by e-mail


Travel & cancellation insurance

We strongly advise you to arrange for a travel & cancellation insurance in your home country.


Location

As our office is located in Bergen/Norway, we are always here to assist you during your Norway trip!

Check our general terms & conditions for further details & cancellation policy


Fjordtravel.no