Frequently Asked Questions

Our customers get access to an emergency number operated by Fjord Travel Norway. Call us for assistance if you are stuck or need help during your trip. The phone is staffed 15:30-21:00 Mon-Fri and 08:00-21:00 Sat, Sun and Public Holidays. We can only respond to inquiries related to the tours we deliver.

No, taxi transportation from the hotel to the excursion or the next part of your journey is generally not included in the package, unless specifically stated in your itinerary.

If you need help during the trip, contact the ship's reception.

If you need help during the trip, contact the ship's reception.

Check the information board for alternative transportation. If there's no new information, contact us for assistance.

Regional trains are equipped with a café or bistro car, where you can purchase hot and cold beverages, snacks and light meals. Options may vary depending on the route and the service provider. On certain trains or routes where a café or bistro service might not be available, vending machines stocked with snacks and drinks can be found onboard.

Contact the station staff or check the information board for updates.

You can find railcar and seat number details on your ticket in My Page.

You'll find this information in your itinerary on My Page.

No, there are no representatives from Fjord Travel Norway at the hotels. We only use hotels that we vouch for and know deliver quality.

We strive to accommodate dietary restrictions and allergies if informed in advance.

Please remember to specify your dietary restrictions or allergies when placing your order in the checkout field called "Order comment". If you forget to do so, contact us as soon as possible and we will do our best to accommodate your needs.

Yes, breakfast is included.

This depends on the city you're traveling to.
Oslo: Train, Flytoget, taxi, or airport bus. 
Bergen: Airport bus, Bybanen (light rail), or taxi.

This depends on the tour and the included activities. Remember to wear comfortable shoes.

This is an individual tour, so you travel without a group leader or guide.

Central European Time. The time in Norway varies by 1 hour from summer to winter time. Check the updated time here.

No, it's not necessary. We can't guarantee that child seats will be available on various transport segments, so you need to bring your own if needed.

Yes, as long as it can be folded. We recommend sending the stroller with suitable protection on the plane.

You can bring 1 piece of checked baggage (23 kg), 1 carry-on bag (8 kg), maximum size: 55 cm x 40 cm x 23 cm, and a bag to fit under the airplane seat, maximum size: (30x20x38cm).

Yes. Check with the airline you'll be using for any restrictions they might have. Remember to have valid travel insurance.

This varies from tour to tour. If the tour is available, it's open for booking.

No, this is not included unless specified.

Information about this can be found under "this trip includes" on the specific tour page on our website.

There are several tours you can join. Contact us via email, and we will help you find the tour that suits you best.

For the best time for winter activities, we recommend traveling from mid-November to the end of March. The summer in Norway is beautiful and best enjoyed from May to the end of September.

No, but we are a member of the EEA (European Economic Area).

Make sure you have the necessary travel documents, passport, and payment cards.

You can find your updated itinerary at My Page.

Updated information can be checked at the following link.

As of the latest update, Norway has lifted the travel restrictions that were imposed due to the COVID-19 pandemic. Visitors are no longer required to undergo testing, quarantine, or registration upon arrival. Travelers are encouraged to consult the Norwegian government's website for any future updates regarding testing, isolation, and guidance.

Unfortunately, not.

If the transaction isn't completed, check if your card is enabled for international transactions and if you haven't exceeded the limit. Contact your bank if the issues persist.

Norwegian, Wideroe, and SAS as domestic airlines in Norway.

Yes, if you want to make changes or move your booking, there will be an additional charge. Contact us via email for more information.

Wait for the booking confirmation before you order.

Yes, all travelers must be registered.

Up to two months before departure. You will receive all information and documents collected via email. You can access details about your trip at My Page 

Send us an email request, and we will assist you.

Unfortunately, we do not offer discounts for students or seniors.

You don't need to print out the booking confirmation. We have a My Page where you can access details about your trip.

This can take up to 5-10 business days.

Unfortunately, it's not possible to reserve a tour. Our tours must be booked and paid for on our website. If you want to be added to an information list for a tour that is not open, please contact us via email, and we'll arrange it.

No, you put together all the tours yourself. For example, you can adjust the hotel price if you choose a different hotel than the one we've added for you.

To find prices, you need to go to the tour you want, select the desired travel date, and the price will be displayed. If you wish, you can modify the products by adding additional items, which will also change the total price.

We accept payments through Visa, Mastercard, and American Express. Additionally, we offer a flexible deposit option where you can pay 20% of the total amount upfront. The remaining balance is due either 45 or 65 days before your departure, depending on the specifics of your booking.

Bodø Airport (BOO) has an exceptionally convenient location, being just about 2 kilometers (approximately 1.2 miles) away from Bodø city center.

Given the short distance, walking from the airport to the city center is a viable option for those with light luggage. Taxi and local buses are available, providing a quick connection between the airport and various parts of the city center.

Ålesund Airport, Vigra (AES), is situated on the island of Vigra, approximately 18 kilometers (about 11 miles) northeast of Ålesund city center.

Airport express buses and taxi are available for transport to the city center.

Kirkenes Airport, Høybuktmoen (KKN), is located just about 13 kilometers (approximately 9 miles) from Kirkenes city center.

The journey from the airport to the heart of Kirkenes can be covered by taxi and bus service. The schedule of the airport express bus is mainly adapted to flights to and from Oslo.

Tromsø Airport, Langnes (TOS), is remarkably close to Tromsø city center, making it one of the most conveniently located airports in Norway. The airport is located approximately 5 kilometers (just over 3 miles) from Tromsø city center.

The journey from the airport to the heart of Tromsø can be covered by various modes of transportation. Airport Shuttle and taxi are convenient options given the close proximity of the airport to the city center.

Bergen Airport, Flesland (BGO), is located about 18 kilometers (11 miles) from Bergen city center.

The journey from the airport to the heart of Bergen can be covered by various modes of transportation. The most efficient and economical way is by the Bergen Light Rail (Bybanen). Airport express bus or taxi service typically takes around 25 to 35 minutes.

Oslo Airport (OSL), also known as Gardermoen Airport, is located approximately 50 kilometers (about 31 miles) from Oslo's city center.

The journey from the airport to the heart of Oslo can be covered by various modes of transportation. The Airport Express Train (Flytoget) and local train offers the quickest option. Several bus and taxi services also operate between Oslo Airport and the city center.

Contact the airline at the airport.

Contact the place where you lost your belongings; that's the easiest way.

We're sorry to hear that. Contact us via email or contact form, and we'll see what we can do.

You will receive an email after the tour where you can leave a review on Google. We also have Google reviews visible on our site. You can also leave a review by clicking this link. We greatly appreciate your feedback.

The ships are generally non-smoking, smoking is only allowed in designated areas on deck. Ask at the reception desk. 

Please note that on certain parts of the voyage, the Wi-Fi signal may be limited due to the remote locations in which the ships sail.

There is no formal dress code on board. Make sure to bring a warm sweater, and a wind- and waterproof jacket preferably with a hood, as it can be quite windy on deck, and trousers. 

Hurtigruten - All the meals will be served in the dining room and is included in the cruise voucher (excl. drinks): buffet breakfast, buffet lunch and 3-course dinner.  
Havila Voyages - All the meals will be served at your table in the main restaurant and is included into the cruise voucher (excl. drinks): breakfast, lunch and 3-course dinner.

All major credit cards are accepted on board. At Hurtigruten you can register for a cruise card when checking in, which you can use for the entire trip. The final bill will be charged at check out.

Yes, if the ship is in port for 30 minutes or more, we would recommend you to disembark. 

This is possible for an additional charge if there is available capacity.

We usually book an outside cabin with 2 separate beds/ double bed, private facilities, towel, soap and hairdryer.

The terminal opens at 11:00 hrs. The Bergen terminal is open for luggage check-in from 13:00 to 14:30, passenger check-in begins at 15:00, and boarding starts at 16:00. Check-in at the terminal is possible until 19:30 throughout the year. After this time, you must check in on board. Cabins are available from 18:00. Plan your arrival accordingly to allow enough time for check-in and boarding.

Ask the hotel if they can store it for you. There are also a limited number of luggage lockers at the cruise terminal that can be paid for by credit card.

The Hurtigruten pier or Havila Voyages pier is located a short taxi ride from your hotel. Alternatively, there is a bus transfer to the port in Bergen from some city centre hotels.

Most trains have charging options at the seats.

All trains have suitable areas for baggage storage.

No.

There is a possibility for this.

At the longer regional trains you will find designated play areas and larger restrooms. If the train has a café, you can get assistance with warming baby food.

All trains have toilet facilities.

Some train routes have seat reservations, and others do not.

It's not possible to take a flight instead of the train when the trip includes train travel.

Even if parts of the train route are replaced by a bus, you'll still travel through many beautiful natural areas.

It's not possible to choose the departure times of the trains. We select the departure that best suits the trip.

Most long-distance trains have a café car with snacks and coffee from vending machines. This is not available on local trains.

As we don't have the option to choose specific seats on the train, what side you will be placed on varies. There is beautiful scenery to see from both sides of the train.

Myrdal is a small station. You can easily see where to go and don't need to worry about the short transfer time.

We don't have the option to choose seats on the train.

Our trips include standard train tickets. It's not possible to travel in first class.

110 - fire, 112 - police, 113 - medical emergency

This depends on the city you're in, as there are different transport providers. Below are links to apps you can download to help with routes and tickets: 

National: En-tur 
Oslo: Ruter  
Bergen: Skyss  
Trondheim: AtB  
Tromsø: Troms Billett App  

NOK (Norwegian Krone).

Usually, check-in is at 3 PM, and check-out is between 10-12 AM. This can vary from hotel to hotel, so inquire at the hotel reception.

If a supplier cancels, you will receive a refund or, if possible, an offer to reschedule the activity.

Tipping is voluntary in Norway. Feel free to give 10% if you wish, but it's not required.

No. This is specified under "this trip includes" for each individual tour. Breakfast is included at the hotels, but additional meals are specified.

Some activities will include a guide, but not all of them.

It depends on the extent of the delay, but often, the different modes of transportation coordinate and will wait for you if the delay isn't significant. Contact on-site staff for more information.

September to March. To see the Northern lights, there needs to be clear weather and complete darkness.

Summer: The weather in Norway is very variable, so pack for summer but also bring a warm sweater, good shoes, and wind- and waterproof clothing. Check the weather forecast before you travel to make packing easier.

Winter: Wool underwear, hat, gloves, scarf, down jacket, middle layer, and warm, preferably waterproof shoes. 

Yes, credit cards are widely accepted in Norway, including major brands such as Visa, MasterCard, and American Express. You can use them in most hotels, restaurants, and shops. It's important to note that in large cities, cash is not always accepted, and card payments are preferred. However, having some Norwegian Kroner is advisable for small purchases or in smaller towns and rural areas where card payments might not be as common.